Only items purchased directly from www.kara.am store can be exchanged.
The consumer has the right to return or replace the product with another product of another size, color within 14 days from the date of delivery, if the product is not suitable for color, size or other reasons can not be used by the consumer.
The product is replaced or returned if it has not been used, its product type, consumer features, seals, product labels are preserved, as well as the fact of payment, evidence of purchasing the product from us.
The product can not be returned if its preparation and delivery were carried out in accordance with the specific requirements of the consumer, or the product is personalized or not visible, deleted, damaged, illegible, physically damaged due to neglect or improper storage, as a result of shock, accident or other abnormal conditions.
Damaged jewelry is non-refundable.
Please note that the cost of returning or replacing the appropriate quality jewelry to www.kara.am must be done by the buyer.